Touch & Go... service = extra charge?

I used to find it difficult to reload my Touch & go card. Below are the possible reload methods:

• Some of the LRT T&G counter (free)
• Some of the highway tolls (counter / T&G lane with reload service, free)
• ATM machine (impose RM 0.50 service charge per reload)
• Zing card (impose RM 2 per auto reload)
• Some of the Petronas petrol station (free until 15th November 2006)
• Other agents (impose RM0.50 according to touch n go website)

I said it's difficult, because i wouldn't want to pay extra for the reloading service, hence ATM machine and Zing card is totally out of the story. And most tolls that i passes everyday do not have the counter / T&G lane with reload service. (i wonder why)

So, ever since i got to know that some Petronas station also provide reload service, i have been reloading my card in Petronas station. And the reload is free, until 15th November 2006. I saw the notice at the Petronas counter today. From 15th November onwards, they will impose RM 0.50 for each reload transaction.

My question is, why should we pay them the service charge for reloading? It makes no sense at all as the company that provide the service should bare all cost instead of letting the consumers to absorb the cost. (imagine you need to pay extra for buying prepaid reload coupon in 7-11)

And do you know that, the Touch & go card already cost you RM 10. This is not a deposit, you can't refund it. The best part is, if you were to terminate the card, and want to get the balance refund, they will charge you another RM 5. Oh... according to the website, if you want to report a card lost, and get the balance transferred to your new card, remember to register your card first)